Valid Service-Cloud-Consultant Exam Vce, Service-Cloud-Consultant Vce Exam
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Salesforce Service-Cloud-Consultant is a certification exam that validates the skills and knowledge of a Salesforce Certified Service Cloud Consultant. Service-Cloud-Consultant exam is designed to test the candidate's ability to design and implement customer service solutions that are scalable, efficient, and effective. The Service Cloud Consultant certification is intended for professionals who have experience in implementing Service Cloud solutions in a customer-facing role.
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Service-Cloud-Consultant Vce Exam & New Service-Cloud-Consultant Braindumps Questions
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Salesforce Service-Cloud-Consultant is a certification exam designed to test the knowledge and skills of individuals in the area of Salesforce Service Cloud. It is a challenging exam that requires candidates to have a deep understanding of Salesforce Service Cloud, its features, and its capabilities. Salesforce Certified Service cloud consultant certification exam is intended for professionals who work with Salesforce Service Cloud and want to prove their expertise in the field.
Salesforce Service-Cloud-Consultant Certification Exam is designed for professionals who are responsible for implementing and managing Salesforce Service Cloud solutions. Service Cloud is a powerful customer service platform that enables businesses to deliver exceptional customer service experiences to their clients. The Salesforce Certified Service cloud consultant certification validates your expertise in designing and implementing Salesforce Service Cloud solutions that meet the business needs of your clients.
Salesforce Certified Service cloud consultant Sample Questions (Q34-Q39):
NEW QUESTION # 34
universal containers has regional contact centers around the world. Support Managers have asked to see support metrics for their region by default.
Which two strategies should a consultant recommend?
Answer: B,D
Explanation:
These are two strategies that a consultant should recommend to enable support managers to see support metrics for their region by default. Dashboard folder sharing is a strategy that allows administrators to control the visibility and access of dashboards by placing them in folders and setting the sharing settings for each folder. Dashboard folder sharing can help create different dashboards for each region and share them with the respective support managers. Dynamic dashboards are a type of dashboards that display data according to the security settings of the user who is viewing it. Dynamic dashboards can help show support metrics for each region based on the user's role or profile. Verified References: :
https://help.salesforce.com/s/articleView?id=sf.dashboards_folder_sharing.htm&type=5 :
https://help.salesforce.com/s/articleView?id=sf.dashboards_dynamic.htm&type=5
NEW QUESTION # 35
Which search mechanism should be used to find case comments from within the lightning service console?
Answer: B
Explanation:
Global search is a search mechanism that allows users to find records and information across multiple objects and fields in Salesforce. Global search can be used to find case comments from within the Lightning Service Console by entering keywords in the search box and selecting Case Comments from the drop-down list. Users can also filter the search results by fields such as case number, case owner, or comment date. Verified References: Service Cloud Consultant Certification Guide & Tips, Find What You Need with Search
NEW QUESTION # 36
Universal Containers is launching a full line of new products and Service Cloud should support the following requirements:
* Agents need to collaborate with other teams.
* The product development team needs to be alerted on high-priority cases for specific products.
Which solution will meet these requirements?
Answer: C
Explanation:
Explanation
This solution will meet the requirements, as Process Builder can be used to create workflows that send notifications to the product development team based on case criteria, such as priority and product type. Case teams can be used to help agents collaborate with other teams, such as product development, by granting them access to the case and displaying them in a related list on the case detail page. Verified References: Set Up Case Teams and Process Builder Overview
NEW QUESTION # 37
Which two configuration steps are required before quick actions can be used in Macros?
Answer: A,C
NEW QUESTION # 38
The support manager at Universal Containers wants to see monthly historical metrics for first-call resolution by call center.
Which analytics solution should the consultant recommend?
Answer: A
Explanation:
A Dynamic Dashboard enables personalized data visualization for each viewer based on their Salesforce role or user specifics. For tracking first-call resolution by call center, a Dynamic Dashboard can be configured to display monthly historical metrics relevant to each call center. This approach allows the support manager to view data specific to each call center, ensuring the metrics are accurate and tailored to the manager's needs for analysis and decision-making.
NEW QUESTION # 39
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